As all you Great 8 mavens probably know, I do staff the Askaway IM service, but I did visit it as a user. My librarian did a fine job getting me the info-but she wasn’t overly speedy which is the one aspect that concerns me when I am dealing with patrons. Important thing is to send a little still working message. Of course the beauty of IM is that people do tend to multitask so no one probably notices a slight delay.
I love using the IM service when I need to talk to someone at a company.
I would love to try to set up an local IM service to see how it works out.
Got 2 go
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