As all you Great 8 mavens probably know, I do staff the Askaway IM service, but I did visit it as a user.  My librarian did a fine job getting me the info-but she wasn’t overly speedy which is the one aspect that concerns me when I am dealing with patrons.   Important thing is to  send a little still working message.  Of course the beauty of IM is that people do tend to multitask so no one probably notices a slight delay.

I love using the IM service when I need to talk to someone at a company.

I would love to try to set up an local IM service to see how it works out.

Got 2 go

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